FAQ

REDISCOVERING PURPOSE

FREQUENTLY ASKED QUESTIONS

To find the right answers, sometimes you just need to ask the right questions. We hope these help you to understand us a little better.

Established in 2009, we specialise in the supply and installation of tailored surfaces using our signature KompacPanels. With base operations in Singapore and Malaysia, we offer a full suite of services to help you create long-lasting spaces with sleek aesthetic appeal through hack-free installations.

With a unique thickness of only 6mm, KompacPanels are innovative solid panels designed for interior use as multipurpose overlays. We refer vertical applications as KompacWall, and horizontal applications as KompacTop.

Fundamentally made from layers of resin-soaked kraft paper, each panel is manufactured entirely in Italy where they are compressed to form under high heat and pressure to create a non-porous structure that can tolerate heat, water and heavy duty use as kitchen countertops, bathroom vanities, dining tables, custom furniture and more.

With a signature thickness of only 6mm, KompacPanels are designed and built to withstand long-term heavy use with easy-to-maintain surfaces in 32 textured colours, Since the panels have a solid non-porous structure, they have a naturally high resistance to stains, heat and water, and are also supremely tough against impact, stains, and scratches. A simple wipe down using a wet cloth and mild detergent is enough to ensure hygienic surfaces for everyday use.

For technical specifications, please refer to our data sheet here. Copies of our product certifications and relevant test reports are available upon request via email to [email protected]

Upon request, KompacPanels can be customised by shape, size, and colour. Where our KompacPlay collection offers add-on services such as Engraving, Tiling, UV Printing, MixMatch and Sink Covers to enhance the modern living experience, we also accept custom orders that request for designs and colours that are not listed in our ready selections (subject to technical considerations).

As a standard, KompacPanels are pre-cut and customised according to order before delivered on-site for hack-free installation using special grade adhesive and colour-matching sealant. We make every effort to keep messes and wastage to a minimum with every project/installation.

For overlay installations, we will conduct a complimentary on-site inspection of the installation area to confirm its suitability before proceeding with order confirmation.

For double profile installations or projects involving more than one (1) KompacPanel, there will be a slightly visible joining line where the panels connect, but rest assured that we will provide you with the best options to achieve your desired aesthetic effect.

Aside from custom orders and optional customisation services, our products are priced according to project/panel size and colour. Speak with our friendly sales representatives here to get a quote for your upcoming renovation project.

For aesthetic references, hi-res images of our colour offerings can be downloaded here, while actual colour samples of KompacPanels can be requested from our customer support team via courier or self-pick-up here. To learn more about the quality features of KompacPanels, click here to arrange for a non-obligatory presentation with our sales representatives at a time and location of your choice.

Note: Please take note that our colour samples are only provided via 3mm KompacPanels for easier mobility. Upon confirmation of order, actual installations will still be carried out using original 6mm KompacPanels unless requested otherwise.

Our current showroom is located at 21 Bukit Batok Cres, #11-75, Singapore 658065. We seek your kind understanding that in efforts to ensure the safety of all visitors and our staff, all showroom visitations are strictly by appointment only. Click here to reserve your preferred time and date of your upcoming visit.

Of course! See here for more info about our warranty that covers natural and/or manufacturing defects for the following product/service(s):

  • Ten (10) year warranty for all KompacPanel surfaces (inclusive KompacTop, KompacWall, KompacPlay and banchetto applications);
  • One (1) year warranty for banchetto metal leg frame; and
  • One (1) year warranty for KompacSeal applications.

KompacPanels can be easily maintained with mild detergent and water for everyday use, but in case of stubborn stains, kindly refer to our Care & Maintenance section for tips and recommendations for your KompacPanel surface. To avoid from damaging the panel surface, we strongly advise to not use sharp tools, bleach and other harsh chemicals for any cleaning process on our panel surface. For physical damages (eg. scratches, bubbling, swelling etc) on the panel surface, please contact your sales representative in-charge or our customer support team at 607 558 9878 for immediate assistance.

Leave us a few words about

our journey together.

We’d love to hear about the story from your perspective.